HelpBox Features
HelpBox includes a number of options as standard usually associated only with much more expensive Help Desk solutions. No complicated pricing structure or extra pricing for additional modules. Here are just some of the features included with HelpBox:
Some Key advantages include:
- Multi-user access from anywhere with Web access
- Search solution knowledge base for troubleshooting
- Full e-Mail integration between end user to IT tech and tech to tech regarding requests, alerts, assignments and escalations (also works with Exchange)
- Multiple request forms for different departmental uses (such as Helpdesk, HR, Billing, etc.)
- Customizable assignments of requests to technicians based on skills and work load
- Integration of Active Directory to import end-users
- Auto templates with solutions for notes and communication
- Task scheduling
- Notification banner (white board announcements)
- Customizable screens (forms), fields and reports
- File Attachments to requests (such as screen shots)
- Customizable escalation process using color coding and auto assignment
- Comprehensive statistical and user-defined reporting (including history from any field)
- Fully scaleable (Access or SQL Server databases)
- Automatic escalation of calls and color coding of different escalation levels allow an 'at a glance' appraisal of how well Service Level Agreements are being met.
- Links dynamically to AuditWizardTM database, identify assets against End Users and show all inventory information as held by AuditWizard™
- Simple to install and intuitive to use and much more...
